Finding ways to improve the operational efficiencies of your service technicians can be a serious challenge. By mobilizing your work and task management, site inspection and auditing, or tech scheduling and territory management, field service jobs can be completed much more effectively than ever before. By streamlining your field service teams, you can increase competitive advantages, raise response time to “real-time” and neutralize compliance issues.
With eSurvey you will be able to paperless manage :
- Field staff Remote assets
- Site inspections
- Service requests
- Field data capture
- Parts ordering
- Service Orders
- Safety compliance reports, and many more
By implementing eSurvey your company will :
- Provide superior customer service
- Meet and exceed service level agreements
- Provide instant electronic records of field completed assignments
- Have best-in-class operational efficiencies as a source of competitive advantage
- Geo-Fence alerts if fleet trucks strays or enters designated territories
- Stop Logs show time and duration for each designated client visit
- Multiple time and location confirmation options
- Photo capture for additional proof of service
- Optional barcode scanning and signature capture
- Panic buttons with escalation options
eSurvey’s field workforce management system, allows maintenance services staff using mobile devices, capture real-time field data. eSurvey’s digital forms simplify mobile data collection, moving from traditional static paper forms to a pre designed digital paperless environment.
Office staff can electronically transfer pre-filled job instructions using the mobile phone network to a smartphone to a field operative. With eSurvey, managers can easily manage and track time and costs on an individual’s, crews, projects, or client basis’s, and increase insight into what's really happening in the field with on-site pictures, time-stamps, and GPS-based location stamps.
Esurvey Square for Quality Assurance Activities
eSurvey Square will empower nationwide field service providers that subcontract local resources to streamline their operations by eliminating inefficiencies and having real time visibility of work orders and field activities with real time GPS tracking and mapping solution . Using a web-based map application you will be able to track delivery times, stop durations, and display your completion activity forms embedded within the map to track your field customer service activities by time and location.